FAQ

/FAQ
FAQ 2017-12-08T19:21:41+00:00

Simply scan the NDC bar code on the product and a digital read-out will display the drug name and volume of water to be dispensed. Press the “dispense” button, and half the necessary amount of pure water is delivered through the dispensing tip. After you shake the bottle, simply press “dispense” again and it will finish filling the prescription. Alternatively, without scanning, you can enter the amount of water you wish to dispense in ML, and press the “dispense” button.

No. The unit comes with a pre-programmed database of antibiotics that require reconstitution. Updated iPower Paks include the most recent updates.

The system can “learn” new NDC codes if you enter the volume of water in ML, and scan the barcode. Please contact us if you think something should be added to the annual database update distributed to our customers.

We make every effort to include all antibiotics that can be reconstituted. The information is supplied by the drug manufacturers and is as up-to-date as possible. Our service plan includes database updates at no additional charge.

The water that enters the prescription bottle is generally cleaner than bottled water because our closed system avoids contamination.

The filter and tank are generally installed in a cabinet under a sink, and connected to the cold water line. The computerized dispenser is installed at a convenient workstation. Installation should be performed by a plumber. Instructions are included.

Yes, up to two dispensers can work from one filter and tank, making it even more convenient for pharmacies with multiple workstations.

Yes. Generally, the filter will work for one full year. We recommend the annual service contract, which includes replacement filters each year.

Yes. There is a 90-day unconditional, money back guarantee. If you are not completely satisfied, return the system within 90 days for a full refund.

Yes. Fillmaster® 3600 and all parts carry full one-year warranties.

You can order online, or by calling 619-596-9900.

Please contact us for information on obtaining a Fillmaster® system for your pharmacy.